• Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
• Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
• ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
• Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.

Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent delivery process.

• Shipping information
  Free shipping over €50.

• I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
  Please allow 1- 2 business days of processing for your order to ship out..

• HOW LONG IS THE SHIPPING TIME
  Average transit times to the Europe: 5 - 7 Business days.
  Average transit times to International: 7 - 10 Business days.
  There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

• WILL I RECEIVE A TRACKING NUMBER?
  We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

• CAN I CANCEL MY ORDER?
  You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email service@chordmilk.shop. All you need to do is send us an email with the subject line "CANCEL".

• I HAVE ENTERED AN INCORRECT ADDRESS!
  If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at service@chordmilk.shop. If the address is wrong, we can correct this within 24 hours.

• MY ITEM ARRIVED DAMAGED
  We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
  If this happens to you, please contact with:
  - Your order number.
  - A picture of the damaged product.
  Once received, we'll be happy to send out another free of charge.
• I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

        Please feel free to contact us if you have any problem.
        Customer service hours:

        Monday through Friday 9:00 AM to 5:00 PM
        Saturday 10:00 AM to 6:00 PM
        Sunday Closed
        Email:service@chordmilk.shop

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that some products are exclusive and we do not hold stock for them.  We will not be accepting returns on these items, please check our 'Exceptions / non-returnable items' for more information.

To start a return, you can contact us at service@chordmilk.shop. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@chordmilk.shop.

Notice: We do not cover the shipping cost for returns.

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and exclusive items we do not hold stock for. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have if we accept it, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too - typically between 5-10 business days.